Technical Analyst Jobs at Acis

  • Acis

    Job Position: Technical Analyst

    Location: Technopark, Trivandrum, Kerala

    Experience: Fresher (0 Experience) can apply.
    Salary: Best in Industry
    Job Type: Full Time
    Company Name:
    Job Description / Details: technical analyst - service desk job id 3560 job category it employment type full-time permanent experience required not indicated secondment duration education required not indicated shift expected start date apr 20, 2015 no. of positions 1 closing date apr 17, 2015 position description responsibilities maintenance of 70% first line fix rate. call, incident, problem and desktop change management through logging, escalation and resolution using peregrine service centre and remote support tools, including the knowledge base, wiki . raising accurate tickets within service centre. assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the service desk. incident management encompassing incidents assigned to other support teams. setting customer expectation by allocating an appropriate priority to an incident. keeping customers informed of progress, together with actua

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